Refund and Returns Policy

Effective Date: April 01, 2025

At MCQ Prep App , we are committed to providing high-quality educational resources to help learners succeed in their exams. Your satisfaction is important to us. Please read our Refund and Return Policy carefully before making any purchases.—

1. Digital Products Our products (including mock tests, study materials, question banks, and video content) are digital in nature. Due to the instant access and downloadable format, all sales of digital products are final.No Refunds on Digital Content once a purchase is completed, we do not offer refunds, unless:You are charged multiple times for the same product.You are unable to access the content due to a technical error on our side (not device-related).In such cases, you may be eligible for a full or partial refund. Please contact our support team within 48 hours of purchase.

2. Subscription PlansIf you purchased a subscription plan, you may request a refund within 24 hours of purchase only if:You did not access any part of the content.You provide a valid reason for the cancellation.After 24 hours or after usage, no refunds will be issued for subscriptions.

3. Return of Physical Goods (if applicable)If your order includes physical goods (books, study guides, etc.), you may request a return within 7 days of delivery under the following conditions:The item is unused, in original packaging.The return is requested for a valid reason (e.g., wrong item received, damaged in transit).Shipping costs for returns will be borne by the customer unless the issue was caused by us.

4. How to Request a Refund or Return

Please email us at mcqprepapp@gmail.com with the following:

Full name and email address used for the Purchase

order ID or transaction Reference

reason for refund or return Request screenshots (if applicable)We will review your request within 3–5 business days and inform you of the outcome.

5. Non-Refundable Situations: we do not offer refunds in the following cases:Change of mind after Purchase, incomplete or incorrect personal details at Checkout device incompatibility (ensure compatibility before purchase)Misuse of content or sharing access with others

6. Contact Us If you have any questions about our Refund & Return Policy, feel free to contact:

📧 Email: mcqprepapp@gmail.com

🌐 Website: www.mcqprepapp

🏢Address: S-5/159 R JD Nagar Colony Ramerepur Pahariya Varanasi 221007, Uttar Pradesh, India

Note: MCQ Prep App reserves the right to modify or update this policy at any time without prior notice.